Organizations ranging from cellular service companies to state governments all face the same challenge: how to manage the millions of calls, chats, and emails they receive each year.

Enter: Platform28.

Connecting customers to what they need, when they need it.

From AT&T to the state of Georgia, Platform28 serves large-scale enterprises and agencies by providing one central system where agents can field phone calls, web chats, text messages, and more.

Automation handles the routine; humans handle the complex.

Automation, such as phone menus, self-service options, and chatbots, handles common questions that can be answered without a human, shortening wait times and reducing call volume.

Built for high-stakes environments.

Platform28 is designed for big, high-risk, high-reliability environments—state agencies, enterprises, and telecoms—where security, uptime, and the ability to scale during busy periods are all critical.

Approachable meets professional.

We helped update the UI/UX of both their web and mobile apps to give them a crisper, more friendly feel, reflecting the quality of their customer service product.

Extending the brand.

We created new logos for Platform28’s products and services, helping to position them at the forefront of their industry.

Promotional polish.

Additionally, we created graphics for their marketing materials and presentations.

An enterprise-worthy look for an enterprise-tier product.

Platform28 came to us because they wanted to invest in a new visual identity.

Smarter routing, less waiting.

With Platform28’s technology, callers spend less time on hold, and agents spend more time actually helping. We’re glad to have supported Platform28 in their work to make customer service interactions better for all involved.